Steven Y.

Consumer Lending Assistant Manager @Consumers Credit Union

Kalamazoo, MI, US

As Assistant Manager of Consumer Lending and Data Analytics, I support strategic initiatives, project coordination, and operational improvements across Direct, Indirect, Indirect Funding, and Home Equity. I work closely with department leaders to ensure clear communication, efficient execution, and a strong member experience.My role bridges planning and operations—I help organize annual initiatives, enhance internal workflows, assist with audit readiness, and coordinate the rollout of new products and services. I also lead cross-functional collaboration with departments like Operations, Marketing, and Compliance to ensure alignment and measurable outcomes. Key Contributions: • Strengthened communication channels through updated shared networks and internal platforms • Supported multiple product launches and internal process improvements • Led planning efforts for department-wide initiatives with clear success metrics • Enhanced audit preparedness through better documentation and training resources • Maintained member-facing resources such as dealer partner listings Core Skills:Strategic Planning | Cross-Functional Leadership | Internal Communication | Lending Operations | Audit Readiness | Process Optimization | Collaboration

Vista High School

High School Diploma

Palomar College

Registered Nursing/Phycology