Steven Folkers

Help Desk Specialist @Iventure Solutions

Jacksonville, FL, US
MOBILE NUMBERS
+14•••••••85

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WORK HISTORY

Mar 2016 — Present

Help Desk Specialist @Iventure Solutions

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Jacksonville, FL, US

Support Microsoft Windows desktop technologiesConsult with clients and offer guidance on technology use and best practicesResponsible for detailed documentation and follow-up with clientsCommunicate the need for escalation promptlyProvide fast and friendly tech support to end-users, IT managers, and C-level executivesSupport Microsoft Windows desktop and server technologiesConsult with clients and offer guidance on technology use and best-practices

EDUCATION

2015 — 2016

Florida State College at Jacksonville

Bachelor of Applied Science (BASc), Computer Systems Networking and Telecommunications

2013 — 2014

Florida State College at Jacksonville

Associate of Science (A.S.), Computer Systems Networking

SKILLS

Computer ProficiencyMarketingCustomer SupportLeadershipPublic SpeakingTrainingNew Hire TrainingHuman ResourcesComputer RepairNetworkingVeteransBasics of UnixWindows Xp ProComputer SecurityStrategic PlanningManagerial SkillsWindows VistaSocial NetworkingComputer MaintenanceManagementTeam BuildingMarketing StrategySupervisory ExperienceCustomer ServiceComputer Network OperationsInventory ControlMicrosoft OfficeSalesData Entry

ABOUT STEVEN FOLKERS

IT professional

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