David Guzman
Noc Analyst @Iventure Solutions
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WORK HISTORY
Noc Analyst @Iventure Solutions
Tampa, FL, US
Delivered 24 × 7 proactive monitoring and Tier‑1 / Tier‑2 support for a multitenant infrastructure of ~200 small‑ and mid‑market clients across Florida, maintaining ≥ 99.9 % availability of servers, networks, cloud workloads and SaaS services in accordance with strict MSP SLAs.•Triage → contain → escalate an average of 300+ alerts each week, leveraging ConnectWise Automate/LabTech to isolate root causes, document remediation steps and prevent recurrence. Executed monthly patch, upgrade and hot‑fix cycles for 3 Windows & Linux endpoints, VMware/Hyper‑V hosts and Cisco/Meraki infrastructure; achieved 98 % patch compliance while coordinating maintenance windows to minimize client downtime.•Monitored and verified daily backup & DR jobs (Veeam, Datto, Azure Backup), performing test restorations and initiating immediate corrective actions on failed jobs to guarantee data integrity and RPO/RTO objectives.•Provide plain‑language status updates to customers, interface with ISP or hardware TAC for circuit and RMA escalations, and close tickets in ConnectWise with detailed resolution notes.
EDUCATION
Fullstack Academy
Cybersecurity Analytics Bootcamp
ABOUT DAVID GUZMAN
NOC Analyst @ iVenture Solutions | Security+ | A+ | AZ-900 | Technical Understanding
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