Steve
Conversation Designer (Voice Llm) @Department for Science, Innovation and Technology
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WORK HISTORY
Conversation Designer (Voice Llm) @Department for Science, Innovation and Technology
EDUCATION
Mountview Theatre School
Professional Acting Degree
SKILLS
ABOUT STEVE
Lead Digital Content Designer, Conversation Designer (AI)/ Prompt Engineer, and Content Strategist with over 20 years’ experience crafting intelligent, human-centred digital experiences for some of the world’s best-known brands like HSBC, Vodafone and BP.I design and lead AI-driven conversation systems, UX writing, and content strategies that help organisations communicate more naturally, accessibly and effectively — blending creativity with deep technical understanding and forward-thinking ideation.AI & Conversation DesignI specialise in AI Conversation Design, building chatbot and voice assistant experiences powered by platforms like- Google Gemini- IBM Watson Assistant - Microsoft Copilot- Voiceflow- Genesys AI- Microsoft Power Virtual Agents (PVA)- Microsoft Azure AI Foundry (Content Filtering etc) Skills include, Prompt Engineering (Chain-of-Thought, Few-Shot, Zero-Shot, Injection Prevention)AI Persona Development, Dialogue Flow Mapping, and Natural Language UXI helped shape the award-winning TOBi chatbot for Vodafone, increased interactivity and resolution for Vanguard\'s bot and Live Chat.My work includes- UX Copywriting & Microcopy Design for web and product interfaces- Tone of Voice and Brand Language Systems to scale authentic brand communication- SEO, metadata and accessibility optimisation- Content Audits and Content Strategy Frameworks that improve clarity, performance, and engagementI’ve delivered content strategy, auditing and optimisation for brands including Three, Vodafone, DIY.COM, Royal Navy, DHL and HSBC, helping streamline digital platforms and align content with business objectives for measurable results.Portfolio: Conversation Design | Chatbot Design | UX Writing | Digital Content Design | Prompt Engineering | Content Strategy | AI Content | Voice Interface Design | Brand Tone of Voice | Accessibility | GDS Content | SEO | UX Copywriting | Conversational AI | IBM Watson | Voiceflow | Microsoft PVA | Claude | UX Design Collaboration
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