Steve Sandeman

Customer Care Manager @Squire Technologies

Squire Technologies Limited are a UK based signalling interconnect specialist to the telecoms industry, providing product solutions and expertise in LTE, VoLTE, VoIP and SS7 markets.\\\\n\\\\nWith an enviable reputation for finding innovative solutions in a rapidly evolving telecoms industry Squire Technologies deliver to Tier 1 and Tier 2 providers in the fixed, mobile, alternative and virtual space including MVNO’s, ITSP’s, wholesale carriers, equipment vendors, integrators and solution providers.\\\\n\\\\n\\\\nI have been recruited to manage Specialist Support Engineers providing dedicated services to a wide range of International Customers who have purchased Squire systems.\\\\n\\\\nResponsibilities include:\\\\n\\\\nManage team operationally and performance.\\\\nPrioritising and Management of reported cases.\\\\nCommunicate internally and/or with Customers effectively.\\\\nHandling Customer Escalations.\\\\nMaintain and improve Support processes and procedures.\\\\nMaintain and improve Support working practices.\\\\nMaintain and improve CRM system for Support.\\\\nMaintain Support related Quality Management Systems.\\\\nDevelop Junior Support Engineers.\\\\nMaintain and develop relationships with customers.\\\\nEstablish personal contact and rapport with top echelon decision-makers.\\\\nRecruitment.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n