Steve Hochhaus
Principal Technical Account Manager @Genesys
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WORK HISTORY
Principal Technical Account Manager @Genesys
Redmond, OR, US
EDUCATION
Coleman College
Certificate, Computer Science
SKILLS
ABOUT STEVE HOCHHAUS
Technology professional with extensive experience with contact center solutions in the Financial, Government, Health Care, Hospitality, Retail, and Telemarketing industries. My experience includes both Solutions Architecture, Sales Engineering and Project Management. Extensive technical-sales experience with Conversational AI and traditional IVR solutions using directed Dialog and NLU applications in on-premise, hybrid and cloud configurations. Currently I am a Techncial Account Manager for Genesys and prior to that, I worked as a channel SE for the Cisco global channel with Nuance Communication, with global responsibility for business development and technical support of the Nuance and Cisco relationship for all Nuance Enterprise solutions.Specialties:Genesys Cloud Communicate solutions (TAM and Services Sales) Security & Biometrics (Gatekeeper)Speech RecognitionConversational AIText-to-SpeechOutbound solutions with Avaya and Nuance Proactive Engagement Cisco Contact Center Products (UCCE, UCCX, CVP, WxCCE and WxCC)
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