Randell Neuman
Sr Vui Ux Designer @Genesys
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WORK HISTORY
Sr Vui Ux Designer @Genesys
US
EDUCATION
The University of Texas at Arlington
Bachelor of Science (B.S.), Management Information Systems, General
Texas Tech University
Minor, Business Administration and Management, General
Texas Tech University
Bachelor of Arts (B.A.), Mass Communication/Media Studies
SKILLS
ABOUT RANDELL NEUMAN
Desire to blend VUI (Voice User Interface) experience into the latest AI technology to create a superior user experience• Extensive conversational design experience with proven expertise in the use of industry best practices• Prior SpeechTEK presenter on IVR Design and Evaluation Techniques. Guest panelist for other IVR topics. • Diverse industry background for speech applications including telecommunications, medical, electrical/gas utilities, insurance, banking/finance, stock trading, hospitality and many retail industries• Strong focus on Human Factors and improving the overall user experience via creative and innovative caller-centric designs• Persona creation, branding and creative prompt crafting• Voice talent coaching, usability testing, tuning and call analytics Core Competencies:• Clear and effective communicator• Collaborate actively with others in cross-functional team• Individual contributor or team member/lead• Excellent interpersonal skills• Motivated, self starter• Strong analytical skills• Translate requirements into compelling design concepts• Desire for innovative and conceptual designs• Desire to learn new technologies and skills
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