Stephane Gros
Head of Sales Operations @Arelion
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WORK HISTORY
Head of Sales Operations @Arelion
The Solution Engineer (SE) is the primary contact for the production of technical solutions in line with customers’ requirements, working closely with the Sales Representative (SR) in a supporting presales role. The SE is a creative solutions-oriented consultant and an “influencer” at key touchpoints in the Sales Life Cycle. The Sales eXcellence Manager (SXM) integrates the customer-centric experience design, multichannel orchestration, and federate our customer interaction databases to enable real-time insights and actions that cover the end-to-end customer journey. SXM work closely with Sales, IT, Marketing, Billing, and Finance to ensure data reliability and a positive CX at all steps of the sales cycle.
EDUCATION
Télécom SudParis
Specialized Master's Degree in Mobile Networks, Mobile Networks
UVSQ Université de Versailles Saint-Quentin-en-Yvelines
DEUG A - Associate Degree in Mathematics and Physics
UVSQ Université de Versailles Saint-Quentin-en-Yvelines
Specialized Master's Degree in Computer Science and Networking
UVSQ Université de Versailles Saint-Quentin-en-Yvelines
Bachelor's Degree in Computer Science and Networking
UVSQ Université de Versailles Saint-Quentin-en-Yvelines
Master's Degree in Computer Science and Networking
ABOUT STEPHANE GROS
Head of Sales Operations at Arelion, a team of Solution Engineers and Sales Excellence Managers
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