Bhawna B.

Manager - Sales Engineering @Arelion

Washington, DC, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2024 — Present

Manager - Sales Engineering @Arelion

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Herndon, VA, US

EDUCATION

2003 — 2005

International Institute of Information Technology Hyderabad (IIITH)

M.S., Networking and Telecommunication

1998 — 2002

Kurukshetra University

B. Tech, Electrical Engineering

SKILLS

Wireless TechnologiesVendor ManagementMultiprotocol Label Switching (Mpls)Managed ServicesBusiness Process DesignCustomer SatisfactionCrmCustomer ServiceSalesPre-SalesTelecommunicationsPmpLeadershipBusiness Process ImprovementService ManagementManagementProject ManagementTeam ManagementService DeliveryCustomer Relations

ABOUT BHAWNA B.

Over 20 years of global experience in network solutions designing, client relationship management, service management and leading large scale global projects in IT and telecommunication industries.• Led organization-wide strategically critical projects as well as managed and led highly critical large scale projects for global customers.• Extensive experience in new business origination and business retention within customer’s organization.• Hands-on experience with new product/solution/service deployment and service improvement projects for global voice and data service providers.• Led after-sales support and developed trusted collaborative relationships across the customer organization.• Manage internal and external customer relationships; monitor and manage changes to requirements or expectations.Areas of expertise- Project ManagementPresales Solution Consultant Network Planning and designingClient Relationship Management Service Delivery Management Customer Service ManagementCustomer Satisfaction Enhancement Retention and Churn Management Business Process FrameworkIT Service OperationsAccount Management A self-motivated, result oriented, avid learner with remarkable leadership skills.

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