Stephen Pendry
Head of Customer Value Management @HSBC
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WORK HISTORY
Head of Customer Value Management @HSBC
EDUCATION
City St George’s, University of London
BSc (Hons), Electrical & Electronic Engineering
SKILLS
ABOUT STEPHEN PENDRY
Experienced, hands-on leader working with top-tier banking, capital markets and insurance companies on solution design and project delivery. Strong Financial Services Industry (FSI) domain knowledge covering: digital transformation, customer engagement, customer relationship management (CRM) and digital marketing. • Leadership and execution of transformation programmes to improve customer experience, drive business growth, increase efficiency and address regulatory reform • Successful in the development of business value propositions, execution of change programmes, application development, project delivery and technology selection• Passionate about solving business challenges through the delivery of technology solutions• Excellent hands-on problem solving, collaborative decision making and analytical skills• Experienced in the creation, growth and leadership of shared service functions for effective solution delivery; most recently for CRM, Customer Service and Regulator & Compliance ManagementSpecialties: Proposition development, programme delivery, solution design, target operating model definition, business change programme execution, change leadershipEntrepreneurial leader with industry experience delivering solutions, using new or existing technologies through innovation, creativity and change. As a Chartered Engineer (MIET) Stephen is passionate about technology and its possibilities in driving business value.
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