Stephen Swift
Quality Assurance Team Lead @Starling
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WORK HISTORY
Quality Assurance Team Lead @Starling
SKILLS
ABOUT STEPHEN SWIFT
As a Quality Assurance Team Lead at Starling Bank, my primary focus is on maintaining exceptional quality assurance standards within the organisation. With over 5 years in this role, I specialise in Financial Assistance/Customer Service and leveraging these skills to ensure compliance and enhance team performance. My role emphasises collaboration and continuous improvement in quality standards and operational efficiency. Previously, I have held leadership roles that required handling complaints, coaching teams, and introducing new processes to improve outcomes. I am committed to fostering a culture of high performance while ensuring compliance and adaptability. My values center on accountability, empathy, and delivering exceptional customer experiences through effective communication and strategic problem-solving.
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