Stephanie Hartman

WORK HISTORY

EDUCATION

ABOUT STEPHANIE HARTMAN

Seasoned and highly experienced sales and senior global program manager with a long demonstrated history of working in the hospitality industry and on both sides (client stakeholder/vendor) of business process outsourcing (BPO). Strong goal-driven operations professional with experience in sales, consumer behavior, customer experience, customer success, marketing, telephony infrastructure, financial accounting, customer relations, reputation management, curriculum design, leading remote teams, contact/call center operations, and building strong relationships. Created and managed a highly profitable multi-million dollar pay-for-play program and distribution channel, delivering over $200 million in net revenue annually to owners for three consecutive years. The multiple facets of managing the program consisted of creating contracts, building, training, and leading support teams, fully understanding and being able to articulate telephony infrastructure, staffing forecasts, sales and marketing, financial acumen, goal setting, data analysis and reporting. Another key function of the program management was assisting franchisees to understand the return on their investment. This was achieved through individual communications (written and verbal), presentations, education sessions, and collaboration with key stakeholders and support teams, achieving more than 20% in program growth for four consecutive years.