Stefano Brega
Customer Success Account Manager @Microsoft
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WORK HISTORY
Customer Success Account Manager @Microsoft
IT
EDUCATION
Fondazione Italiana Sommelier
Attestato Qualificazione , Sommelier
Worldwide Sommelier Association
Training Course, Sommelier
Sapienza Università di Roma
Laurea , Filosofia
Fondazione Italiana Sommelier
Bibenda Executive Wine Master
SKILLS
ABOUT STEFANO BREGA
Always passionate about technology and its possible variations in the most different scenarios. I like to deal with new challenges also acting in unfamiliar contexts. I am a person able to maintain a constant focus on the goal, with very good ability to adapt, analyze and solve problems. I have considerable mediation and team building skills and I believe in the value of collaboration. I am always willing to listen and acquire new knowledge to keep growing and improving myself.+20 Years spent in the IT market in direct contact with the reality of customers + 14 Years in Microsoft services with several roles: Premier Field Engineer, Technical Account Manager, Project Manager, Engagement Manager following complex business, at different types of TOP customers.+3 years in the management of the support and implementation of projects and Office365 cloud Azure Problem-solving capacity, I\'m performance-oriented under pressure and in highly stressful situations, while maintaining the capacity of analysis and attention on the job by priority. Ability to instill calm and security to the client and colleagues during the crisis and stress phases. Strong attitude towards transversal cooperation between groups and work Ability to understand the needs and priorities of the client / partner Excellent communication skills Very good skills in managing renewals of support and consulting contracts. Strong skills in pushing towards the adoption of new solutions and technologies Excellent team leader skills in complex projects
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