Stefanie Collins
Lead Service Delivery Manager - Tools and Automation @Fujitsu
Signup · Get unlimited contacts
WORK HISTORY
Lead Service Delivery Manager - Tools and Automation @Fujitsu
Retail Account – Red Alert – Quality, Toolset and Process improvements UK & I Representative for new Global toolset design – TfSNow (ServiceNow product) TSD3 Apollo – Design and Implementation of upgrade & Lead SME for all Accounts TSD3 upgrade to Pegasus – Deployment Management and Account communication Retail Accounts - Early Life Support supporting toolsets and processes Retail Accounts - Scoping, planning, management & development of toolset improvements Subject Matter Expert advising on Toolset and Process for UK & I Owning and developing relationships with business stakeholders and sponsors Coaching & mentoring others in application of Lean and Continuous Improvement techniques Fujitsu Management Academy Programme - Developing Capability Assessor
SKILLS
ABOUT STEFANIE COLLINS
An experienced and highly motivated Service Delivery Manager - Qualified to ITIL V3 with a proven track record in Relationship Management, Service Improvement, Toolset Design & Implementation and Service Desk SKILLS Incident and Major Incident Management Continuous Service Improvement Problem and Escalation Management Relationship Management Supplier Management Communication Management People Management and Development Commercial Awareness Fujitsu Sense and Respond Lean leader Training and Implemented changes within the Service Model to achieve cost reforms the changes enabled a headcount drop of 60% which achieved significant cost savings for the Account Member of the Service Improvement Team working with the Client and Key Stakeholders to deliver continuous service improvement Successfully managed intensive, Client witnessed Service Rehearsal Testing, including agent training, service awareness Organised and facilitated Client Road Shows to 600 Client staff across 6 UK wide locations to ensure consistent delivery of information for key service changes Managed and delivered deployments of Fujitsu Sense and Respond Program Fujitsu award for putting the Client first, delivering results, building strong relationships and making an impact Supported module facilitation of Fujitsu 2008 Graduate Program
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.