Stefan Spiller
Head of IT Service Management Processes @ZEISS Group
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WORK HISTORY
Head of IT Service Management Processes @ZEISS Group
Responsible for defining, implementing and continuously optimising global, end-user-oriented ITIL Processes to support the productivity of the ZEISS Group and minimise downtime. Management of E2E Service Management Processes for Digital Offerings and strategic collaboration with specialist departments and process owners; ensuring governance, service quality and customer satisfaction through proactive and reactive measures. Overall responsibility for 1st-level IT support in the ZEISS Group with a primary focus on the Global Service Desk.
EDUCATION
VWA Hochschule für berufsbegleitendes Studium
Business Economist/ Betriebswirt (VWA), Business Administration / BWL
ABOUT STEFAN SPILLER
Head of IT Service Management Processes bei ZEISS Group
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