Stefan Heidbrink
Escalation Manager, Dach @Fortinet
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WORK HISTORY
Escalation Manager, Dach @Fortinet
Munich, DE
EDUCATION
RWTH Aachen University
Master’s Degree, Electrical Engineering (Dipl.-Ing.)
Trailhead by Salesforce
All Star Ranger, i.e. Ranger x 6, Salesforce Administration and Usage
Technical University of Munich
Postgraduate MBA studies for engineers (AWA)
SKILLS
ABOUT STEFAN HEIDBRINK
Experienced software industry professional with proven track record of achievements in customer-facing and supporting positions, sales support and project management. Recognized as Trusted Advisor by customers and acknowledged as strong Customer Advocate internally. Highly dedicated generalist respected by both individual contributors for broad technical knowledge and senior managers for analytical skills and business acumen. Enthusiastic product and solution evangelist with excellent communication and presentation skills. Passionate about customer service and success.Areas of Strength and Expertise• High Customer Satisfaction • Relationship Management • Customer Advocate • Trusted Advisor • Customer Retention • Escalation Management • Project Management • Sales Support • Technical Support Expertise • Business Consulting • New Business Development • Value Selling • Global Business Acumen • Cross-Functional Teams • Strong Communication Skills • Root Cause Analyses • Trainer and Mentor • ITIL Certified
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