Stefan Ferrara
Sr Advisor, Customer Experience and Project Manager @Ciena
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WORK HISTORY
Sr Advisor, Customer Experience and Project Manager @Ciena
CA
EDUCATION
Srum.org
Professional Scrum Master , Agile project Management
École des sciences de la gestion (ESG UQAM)
Master's Degree, Project Management
Project Management Institute
PMI Agile Certified Practioner (PMI-ACP), Project Management
École des sciences de la gestion (ESG UQAM)
Master of Business Administration (M.B.A.)
Customer Experience Professional Asscociation
Certified Customer Experience Professional, Customer Experience
Université Paris Dauphine - PSL
Master's degree, Business Administration and Management, General
Project Management Institute
Project Management Professionnal, Project Management
SKILLS
ABOUT STEFAN FERRARA
Passionate project manager and customer experience advisor with strong customer focus working since several years in the telecommunications sector. Results-oriented and customer-oriented, excels in stakeholder satisfaction and meeting business objectives. Successfully delivered numerous projects for the development and deployment of software and hardware products for telecommunication networks in line with the requirements, financial objectives and strategies of the company. Proficient in the implementation of customer experience strategy as well as managing projects related to the improvement of business processes to enhance the customer experience and loyalty.Recognized for my srong skills in planning, organizing and driving leadership. Can define, monitor and control key project indicators that contribute to the right decisions and actions to ensure projects success. Adapt, according to the context, best practices and methods of project management : Agile (Scrum-Kanban), SAFE (Agile Release Train), PMI ACP- PMP concepts and Prince2 methodology in traditional or hybrid mode. Have great facilitator skills that encourage participation and commitment to a common goal with teams of people from different functions. Certified PMP, PMI-ACP, Prince2, SAFe 5.0 Agilist. Professional Scrum Master1 (PSM1). Bilingual (french, english).
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