Stefan A.
IT Service Manager @The Office Group
Signup · Get unlimited contacts
WORK HISTORY
IT Service Manager @The Office Group
London, GB
Oversaw the end-to-end delivery of IT services, ensuring high availability, reliability, and alignment with business goals- Led the successful deployment of Freshservice as the centralized ITSM platform following a company-wide merger, unifying service management across all business units- Led the design and continuous improvement of IT service processes, following ITIL best practices- Managed service desk operations, incident response, and request fulfillment to ensure timely and effective support to end users- Built and maintained SLAs and KPIs to monitor service performance, producing regular reports and insights for senior stakeholders- Championed a culture of continuous service improvement by identifying recurring issues, streamlining workflows, and implementing automation- Collaborated closely with infrastructure, security, and development teams to ensure seamless service transitions and operational readiness- Managed vendor relationships and third-party support contracts, ensuring compliance with service level agreements- Played a key role in change, release, and configuration management, minimizing service disruptions while supporting innovation- Led regular service reviews with business units to gather feedback and realign services to evolving needs- Supported IT governance, compliance, and audit readiness by maintaining accurate documentation and process adherence.
EDUCATION
Universitatea „Alexandru Ioan Cuza” din Iași
Bachelor's degree, Computer Science
ABOUT STEFAN A.
As a proactive and results-driven Service Manager with over 3 years of significant corporate merger experience, I have taken ownership of my role throughout, and I have successfully managed and led various projects and tasks, ensuring seamless integration of cloud systems and optimising operational efficiency. My experience has sharpened my skills in leadership, collaboration, and innovative problem-solving, enabling me to drive technological advancements and support business growth effectively.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.