Stacy Cerwin

Cx Renewal Manager i @Omnicell

Waukegan, IL, US

Manage service contracts for 500 plus customers in the North Division.• Support renewal process from initial contact through Purchase Order resolution and invoicing for Omnicell customers and Pandora customers.• Process new deals and Time & Material purchase orders.• Analyze and maintain customer data for ongoing service renewal process (via Siebel)• Track progress and status of service renewals • Cooperate with team members outside the department to ensure contract accuracy• Update resident systems with newly acquired data • Update account contacts with new information about service and/or products.