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Stacianne Letang
Contact Center Manager @King Edward Vii\'s Hospital
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WORK HISTORY
Contact Center Manager @King Edward Vii\'s Hospital
The Patient Advisor & Contact Centre Manager is responsible for leading the enquiry management and appointment booking function within the hospital’s contact centre. This role ensures that all patient interactions—whether through phone, email, or web—are managed professionally, promptly, and in a manner that upholds the highest service standards. The manager plays a vital role in overseeing the end-to-end patient enquiry process, supporting internal stakeholders, and driving improvements in service delivery, conversion rates, and patient satisfaction.
EDUCATION
University of Westminster
Master of Science - MS, Biological and Biomedical Sciences: Haematology
University of Westminster
Bachelor of Science - BSC, Biomedical Sciences, General
ABOUT STACIANNE LETANG
As Contact Centre Manager at King Edward VII’s Hospital, I combine my strong scientific background with operational leadership to deliver an efficient, patient-focused service. I oversee a high-performing Patient Advisor team, ensuring every enquiry is managed with clarity, compassion and professionalism across all channels.My academic foundation in Biomedical Sciences and Haematology, supported by analytical skills in SPSS and clinical research experience, allows me to interpret performance data and drive improvements across booking processes, patient communications and departmental workflows. Having progressed internally through patient-facing and administrative roles, I bring a detailed understanding of the full patient journey and use this insight to enhance service quality, streamline operations and support the hospital’s commercial growth.
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