Stacey B.

Client Services Partner @TopSource

Promoted from Client Success Manager)As a Client Service Partner at TopSource, I own the end-to-end client experience, from onboarding through to retention, ensuring seamless service delivery and measurable satisfaction across my international portfolio.Acting as a trusted advisor, I partner with senior stakeholders to align our Employer of Record (EOR) solutions with their global workforce goals, driving value creation and long-term success.Key responsibilities include:* Leading client onboarding to ensure a smooth and compliant experience for both clients and their employees.* Building and maintaining strong, trust-based relationships with key stakeholders across multiple markets.* Proactively managing satisfaction, retention, and renewal targets through regular check-ins and service reviews.* Partnering with operations, payroll, and compliance teams to ensure accuracy, consistency, and timely delivery.* Identifying opportunities for growth, efficiency, and service optimisation in collaboration with strategic account teams.* Using client data and feedback to inform improvements, mitigate risks, and drive continuous enhancement of the client experience.Recognised for my proactive approach, commercial awareness, and ability to simplify complexity, I ensure every client experiences exceptional service and sustained success with TopSource.