Ruth Sam

Client Relations Associate @TopSource

Pune, IN

Serve as the first line of support for employee queries post-onboarding- Coordinate with internal teams (Payroll, HR, Client Success Managers) to ensure accurate and timely resolutions- Handle day-to-day employee requests regarding leaves, timesheets, documentation, and general queries- Maintain and update data accurately within internal systems and trackers- Monitor SLAs, escalate concerns where needed, and follow up to ensure closure- Collaborate on side projects aimed at identifying gaps in processes, systems, or service delivery- Work closely with relevant teams to propose, implement, or support solutions that improve operational efficiency or the employee experience- Prepare internal reports or documentation as required to support client-related initiatives.

JAIN College

Master’s Degree, PGDBM (HR & Marketing)

Kristu Jayanti College

Bachelor of Arts (B.A.), Tourism, History, Journalism

Pondicherry University

Master of Business Administration - MBA, Finance, General