Sakthi Saravanan S

Support Specialist @Wise

IN

Serve as a front-line specialist handling complex customer inquiries across email, live chat, and phone, delivering consistent, high-quality support in a fast-paced, high-volume fintech environment.• Resolved intricate cross-border financial queries involving SWIFT transfers, foreign exchange fees, and multi-currency account management, ensuring accurate and timely resolutions in line with Wise\'s compliance standards.• Handled sensitive, high-priority cases involving scams, fraudulent transactions, and unauthorised account access - coordinating with internal teams to safeguard customer funds and data.• Managed escalated cases with a structured, empathetic approach, de-escalating high-tension interactions while driving issues through to full resolution.• Consistently maintained high CSAT scores while operating under high contact volumes across all support channels without compromising resolution quality.

Ramakrishna Mission Vivekananda College

Bachelor of Commerce - BCom, Management Information Systems, General

Sir Sivaswami Kalalaya Senior Secondary School

High School , Business/Commerce, General