Priyam S.
Customer Success Account Manager @Microsoft
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WORK HISTORY
Customer Success Account Manager @Microsoft
CA
Develop deep relationships with key customers – Business Decision makers & IT decision makers– C level and engineers, who drive long-term cloud adoption within their company to enable them to be Azure cloud advocates- Build and oversee programs to improve the health, performance, and business capabilities of prioritized workloads to drive customer value realization-Fulfill support contract obligations by driving quality planning and delivery of support services to realize customer business outcomes and overall experience with Microsoft solutions- Partner with customer and Accounts Team to prioritize and plan customer engagements across cloud and on-premises workloads- Apply technical knowledge, best practices and customer insights to remove blockers and orchestrate key resources to proactively support customer’s application modernization roadmap and support application portfolio reliability, scalability, maintainability, performance and other quality attributes- Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs- Maintain architect level technical skills and knowledge of market trends
EDUCATION
KIIT - Kalinga Institute of Industrial Technology
Bachelor's degree, Computer Science
The University of Manchester
Master of Business Administration - MBA, Business Administration and Management, General
University of Toronto - Rotman School of Management
Master of Business Administration - MBA, Strategy, Leadership & Change Management
SKILLS
ABOUT PRIYAM S.
As a Customer Success Account Manager at Microsoft, I support customers in their digital transformation journey, leveraging my technical and business skills. I have managed multiple projects for clients in Retail, Manufacturing, Finance and PubSec leading end-to-end delivery governance and ensuring customer satisfaction. I have also revamped the Intelligence Driven Organization (IDO) offering, a framework that helps customers adopt intelligent business applications across multiple industries.I completed my MBA at the Rotman School of Management(UofT), where I focused on strategy, leadership, and change management. I was also selected for a fully funded exchange program at the University of Manchester, where I focused on learning from a diverse and global network of peers and faculty. As a Pride fellowship awardee, I am passionate about creating an inclusive and supportive environment for the LGBTQ+ community, and have led allyship initiatives and workshops at Rotman and Microsoft. I envision technology as an enabler and a catalyst for positive change, and I am eager to apply my learnings and experiences to make an impact in the world.
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