Srinidhi Shridhara
Customer Success Manager @Palo Alto Networks
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WORK HISTORY
Customer Success Manager @Palo Alto Networks
Bengaluru, IN
Contractor Position (NAM Shift)• Manage 65+ enterprise accounts with a total ARR of $4M+, ensuring successful onboarding, adoption, renewals, and escalations through regular cadence• Enhance client experience with premium firewall products by driving adoption and continuous engagement by conducting monthly / quarterly cadences• Partnered with Product & Sales teams to launch new enterprise offerings, driving a 30% revenue uplift and 40% more upsell opportunities.• Worked with the internal developer teams in building an interactive analytics dashboard for industry-specific use cases with Tableau experts.• Mentor and train new hires; created training modules & updated SOPs to standardize success practices.
EDUCATION
SDM Institute for Management Development
Master of Business Administration (M.B.A.)
University of Dubai
Master of Business Administration (M.B.A.)
RVCE
Bachelor’s Degree
ABOUT SRINIDHI SHRIDHARA
Srinidhi is an empathetic and seasoned digital transformation consultant. A Storyteller…
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