Srilakshmi Patel
Senior Account Manager @Qapitol Qa
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WORK HISTORY
Senior Account Manager @Qapitol Qa
Bengaluru, IN
Own end-to-end management of strategic staffing accounts, driving revenue retention, margin optimization, and account expansion by adding enterprise value.• Identify and convert upsell/cross-sell opportunities across staffing, managed services, and specialized skill deployments.• Drive Quality Engineering (QE) transformation initiatives by transitioning accounts from traditional QA to automation-first, scalable testing models.• Lead AI-driven testing and productivity initiatives, integrating intelligent automation, AI-based test optimization, and data-driven governance frameworks.• Help build automation roadmaps to improve efficiency, reduce manual effort, and enhance release velocity.• Establish performance dashboards and delivery metrics to provide data-backed insights to leadership and clients.• Proactively mitigate risks, resolve escalations, and strengthen long-term strategic partnerships.
EDUCATION
Sri Jayachamarajendra College Of Engineering
Bachelor of Engineering - BE
ABOUT SRILAKSHMI PATEL
Strategic Account & Quality Engineering Leader with 13+ years of experience driving enterprise account growth, delivery excellence, and AI transformation across Staffing and IT Services. I manage key client relationships end-to-end, ensuring revenue retention, margin optimization, and expansion through consultative engagement and strategic workforce solutions.Beyond account management, I actively lead Quality Engineering (QE) and AI-driven transformation initiatives across multiple engagements—helping clients transition from traditional QA models to automation-first, intelligent testing ecosystems. My focus areas include AI-enabled testing strategies, productivity acceleration through automation frameworks, and embedding data-driven governance into delivery models.
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