Sridhar Sharma

Senior Technical Implementation Analyst @KEV Group

Toronto, ON, CA

Developed and implemented a risk management strategy, reducing critical risks by 30% during the implementation of a new technical solution. • Monitored and resolved 500+ project issues and action items, resulting in a 15% decrease in project delays.• Collaborated with cross-functional teams to identify key performance indicators (KPIs) for a system implementation project on Confluence, resulting in an increase of 20% in efficiency metrics within the first quarter.• Established and nurtured professional networks with cross-functional teams, enabling efficient issue resolution and faster project completion by 20%, resulting in increased customer satisfaction.• Implemented technical configuration for 50+ districts from US and Canada schools) on SCA (school cash accounting), including setup of accounting systems, website setup, sync setup, and payment API support.• Implemented task tracking documents, Gantt chart, and Kanban, and hosted weekly team meetings to improve process efficiency.• Handled back-end customer support using JIRA and Freshdesk, ensuring timely and efficient resolution of client issues.• Received Employee of the Year 2021 Award for performing exceptionally and introducing automation and agile practices in implementation tech department.

Rishabh Public School

Secondary Board Certification, CBSE Secondary Certification

Kendriya Vidyalaya

Senior Secondary Board Certification, CBSE Senior Secondary Certification

Jaypee Institute Of Information Technology

Bachelor of Technology (BTech), Computer Science Engineering

University of Victoria

Master of Business Administration, Business Administration and Management