Sravanthi Reddy

Dispatch System Engineer @Axiom Technologies

Manchester, GB

Coordinated field engineer dispatching to ensure on-time service delivery and customer satisfaction.Utilized dispatch and workforce management software to schedule and monitor technician assignments.Responded to service requests and escalations, ensuring prompt resolution of technical issues.Maintained real-time communication between engineering teams, clients, and support departments.Tracked job progress and updated system logs to ensure accurate reporting and documentation.Prioritized tasks based on urgency, location, and resource availability to optimize field operations.Ensured compliance with company procedures, safety guidelines, and service level agreements (SLAs).Analyzed performance metrics to improve dispatch efficiency and resource allocation.

Vijayam Science & Arts Degree College, Chittoor

Bachelor of Business Administration - BBA

The University of Salford

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