Spencer Lay

Transitions Consultant @Raymond James UK

London, GB

I am responsible for the co-ordination and communication of all transition projects. Onboarding onto the RJ Platform, Transitions between business models and Transitions away from the Raymond James Platform. I provide specialist services through a planned transition timeframe (typically a 6-9 months) providing guidance, best practice and leading a project group made up of experts from different areas of the business. I ensuring tasks are duly completed as expected and executed on time both internally & externally. I work closely with the RJ Relationship Management Team throughout, reporting on progress being made, handling escalations or exceptions within an agreed tolerance and highlighting commercial matters that fall outside of tolerance to the Relationship Manager owning the relationship. This was a new position created at RJ and it has been my responsibility to create and build a highly skilled Transitions Team. Principal duties- Maintain detailed knowledge of each transition type, reducing risk where appropriate- Understand and educate transitioning offices on the policies and procedures relevant to each transition- Throughout each transition type, provide consultative services on the relevant transition type to ensure each workflow and responsibilities of each party is clearly understood and accepted- Conduct regular check-ins with all transitioning offices continually evaluating the specific objectives and timescales, adjusting where applicable- Content owner for all TC trackers, procedures and supporting materials, liaising with the relevant business areas when required to ensure content is accurate and up to date- Develop, track and report on each transition status as part of the Department’s Monthly Business Support Summary process- Identify themes and trends that need to be enhanced and take ownership for the required improvement.

Mayflower High School

AS Level

Mayflower High School

GCSE