Sowmya Manthapuram

Senior Associate @Tech Mahindra

IN

Diagnose and troubleshoot issu es with internet connectivity landline service and tv reception identify and resolve problems related to hardware software and network configurations use diagnostic tools and software to analyse and fix technical issues perform regular maintenance on network infrastructure and customer equipment to prevent issues repair or replace faulty equipment such as modems routers and set-top boxes conduct on- site visits to diagnose an complex issues that cannot be fixed remotely monitor network performance and service quality to identify potential problems proactively use network management tools to track and resolve outages and service disruptions analyse network data to detect and address recurring issues.