Sowjanya Degala

Support Specialist @TP

GB

Act as a primary point of contact for clients, addressing and resolving queries related to pension services.•Resolve complex pension-related inquiries, ensuring clients understand their options and entitlements.Handle sensitive client information with confidentiality and adhere to data protection regulations.•Manage high volumes of client inquiries efficiently, maintaining professionalism and empathy under pressure.•Stay updated on policy changes and departmental procedures to provide accurate and current information to clients.

Jawaharlal Nehru Technological University,Narasaraopeta

Bachelor of Technology - BTech

University of Leicester

Master's degree