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Souvick Das
Customer Success Manager @Diligent
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WORK HISTORY
Customer Success Manager @Diligent
Bengaluru, IN
EDUCATION
University of Engineering & Management (UEM)
Bachelor of Technology - BTech, Civil Engineering
ABOUT SOUVICK DAS
As a highly motivated professional with 5+ years of experience in Account Management and Customer Success, I specialize in managing post-sales relationships, customer onboarding, driving customer adoption, cross sell, up sell and delivering measurable business outcomes. I’m passionate about continuous learning, cross-functional collaboration and helping customers realize long-term value from their investments.Currently at Diligent, I manage a diverse B2B portfolio, acting as a trusted advisor to clients by aligning solutions with their business goals, ensuring smooth onboarding, product adoption, strong engagement, and high retention. I work closely with sales, delivery, support, product and engineering teams to drive renewals, expansions, and customer satisfaction.Core Strengths & Expertise:Account Management & Strategic Relationship BuildingCustomer Success & Post-Sales EngagementB2B Consultative & Value-Based SellingCustomer Onboarding, Adoption & RetentionRenewal, Upsell & Expansion StrategiesStakeholder Management & Business ReviewsAnalytical & Data-Driven Decision MakingClosing & Negotiation Strategies
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