Sourabh Srivastava
Product Manager @Nucleus Software
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WORK HISTORY
Product Manager @Nucleus Software
Product Managers who can own 0→1, 1-10Work at the intersection of AI, data, and consumer experience.Conduct in-depth market analysis for priority products in key markets to define and quantify TAM / SAM / SOM.Identify and analyse market trends, competitive landscapes, and growth opportunities in collaboration with Product, Customer Success, and Commercial teams.Develop and maintain detailed competitor battlecards and conduct regular win/loss analysis in partnership with stakeholdersDefine and refine Ideal Customer Profiles (ICPs) and buyer personas, mapping their pains, gain creators, and common objections for the buying committee (influencers and decision-makers).Identify key buyer triggers to inform outbound strategies and define lead qualification criteria to ensure quality conversions for SDRs. Positioning & Messaging: Develop, maintain, and evangelize clear, compelling, and differentiated market positioning for the three priority product propositions, aligned with the overall commercial GTM strategy and product roadmap.Create and update value proposition and messaging frameworks, ensuring they are accessible and consistently understood and articulated by all internal stakeholders. Go-to-Market (GTM) Strategy & Execution: Develop tiered Target Account Lists (TALs) per proposition/market for Account-Based Marketing (ABM) initiatives, providing these to the digital marketing team for targeted campaigns.Plan, coordinate, and execute global product launches and integrated marketing campaigns for the priority products, designed to achieve specific ACV growth and retention objectives. Visibility & Influence: Identify key industry events relevant to priority products and provide recommendations to regional marketing heads for participation.Identify and manage entries for relevant industry awards and rankings to build product credibility.
EDUCATION
Delhi Public School (DPS) greater noida
Intermediate
Delhi Technological University (Formerly DCE)
B. Tech, CSE
ABOUT SOURABH SRIVASTAVA
Own and lead Enterprise Customer Support (ECS) function for global customers providing L3-L4 Support.Experience in running solution running Delivery programs ( Solution deployment, Upgrade …).Expertise lies in Program Management, Project Execution, & Workforce Optimisation.Own and Improve NPS (Net Promoter Score) – CSAT (Customer Satisfaction), or other Customer Metric (MTTR, Aging etc),VoC and drive the Key Customer Satisfaction Metrics For Businesses.Own Customer SLAs and keep the SLA breaches/Credits to minimum.Drive additional revenue opportunities through services via existing & new customer engagementUse Customer Insight and Root Cause using 5 why’s Analytics to identify organization wide improvementsAct as the Voice of the Customer across the organisation• Thinks in systems, not features• Can translate AI into real business impact• Thrives in ambiguity but ships with speedContinually develop improvements and embed successful change projects.Handling 50+ Customer Support across multiple geographic in BFSI vertical.Leadership experience managing teams that are at least 20-people.Strong Experience managing a Customer Support for small, medium, large Customer s concurrently in diverse geographies.Experienced Associate with a demonstrated history of working in the banking industry. Skilled in Oracle Database, Databases, Large Scale System Integration, Business Intelligence, and Business Process Improvement.Elicit requirements using interviews, documents analysis,requirements workshops, survey,site visits, business process descriptions,use cases,scenarios,business analysis,task and workflow analysis. Facilitate squad ceremonies (standups, planning, retrospectives) to ensure smooth team coordination and progress. Implement Agile and Lean methodologies, fostering continuous improvement and innovation. Support Product Owners with user stories, backlog management, task prioritization, and release planning. Guide teams through estimation, planning, and forecasting, ensuring alignment with data-driven metrics.Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements and deliver artefacts as needed. Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Direct responsibility of project budgets of $1-$5million dollarsStrategic forward thinking approach to challenges with executive level communications, influencing, negotiating and persuasion skills.
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