Sourabh
Associate Business Manager @Adda Education
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WORK HISTORY
Associate Business Manager @Adda Education
Gurugram, IN
Spearheaded batch and operations planning across multiple verticals, executing 50+ live sessions/month through structured coordination with internal teams. • Developed scalable operational processes that improved efficiency and enhanced customer experience. • Implemented feedback loops to drive 20% growth in Net Promoter Score (NPS). • Resolved 100+ monthly support queries while maintaining 90%+ SLA through CRM systems and cross-functional alignment. • Enabled smooth collaboration between operations, content, tech, and marketing teams to streamline service delivery.
EDUCATION
Maharshi Dayanand University
Arts
Maharshi Dayanand University
Bachelor of Arts - BA, Art/Art Studies, General
ABOUT SOURABH
Dynamic Business Operations & Customer Experience professional with 5+ years of experience managing large-scale support systems, sales teams, and process optimization across fast-paced B2C environments.My core strengths include: Driving customer satisfaction through CRM-backed support (100+ tickets/month, 90% SLA) Leading revenue-focused tele-sales teams to exceed targets (120% achievement) Improving operational KPIs like NPS (+20%) and CSAT through data-driven feedback systems Building scalable workflows and collaborating cross-functionally with product, content, and tech teamsI thrive in high-growth industries where structured processes, customer empathy, and tech-enabled solutions are key to success — whether it\'s EdTech, SaaS, FinTech, or E-commerce.Open to exploring roles in Business Operations, Customer Success, CX Strategy, and Growth Enablement.Let’s connect if you’re looking for someone who brings execution, efficiency, and empathy to the table.#CustomerExperience #BusinessOperations #Growth #CRM #CustomerSuccess #B2CLeadership
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