Anuj Jain
Associate Manager @Adda Education
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WORK HISTORY
Associate Manager @Adda Education
Gurugram, IN
Responsible for Maintaining the Operational Efficiency by reduction in Average Handle Time (AHT), First Contact• Resolution (FCR) and ticket backlogs. Prepared detailed reports on progress of Agents by tracking their CSAT/ PRT/ FRT score. • Tracked employee working hours and managing the rosters for Agents as per their shifts.
EDUCATION
Vinayaka Missions Sikkim University
Bachelor of Science - BSc
Himalayan Garhwal University
Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General
Maharaja Agrasen Himalayan Garhwal University
Master's degree, Business Administration and Management, General
ABOUT ANUJ JAIN
Facility & Operations Management - Led administrative operations for offices and learning centers, managing facilities(like classrooms, AV equipment and IT infrastructure) and safety compliance to ensure seamless functionality- Managed remote/hybrid work setups for faculty and staff during pandemic transitions and online classes. • Academic & Event Support : Coordinate logistics for workshops, seminars for students, including venue booking, material procurement and attendee management. • Stakeholder Coordination : Facilitated cross-functional coordination between faculty, students, and corporate teams for administrative resolutions while supporting HR in onboarding and training regional/remote staff. • Budget Oversight : Monitor and optimize administrative budgets, including cost-saving initiatives for office supplies, maintenance, and events. • Reporting & Analytics : Prepare reports on space utilization and maintenance costs for leadership reviews. Let\'s connect!
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