Soumitri Nandan Hota
Customer Experience Manager @Total Environment Building Systems Pvt Ltd
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WORK HISTORY
Customer Experience Manager @Total Environment Building Systems Pvt Ltd
Bengaluru, IN
EDUCATION
Biju Patnaik University of Technology, Odisha
Master of Business Administration - MBA, Operations & Marketing
SRM IST Chennai
Bachelor of Technology - BTech, Mechanical Engineering
Regional College of Management(RCM)
Master of Business Administration - MBA, Marketing and Operation Management
SRM IST Chennai
Bachelor of Technology, Mechanical Engineering
ABOUT SOUMITRI NANDAN HOTA
Managing end-to-end customer lifecycle and first-level escalations, delivered 200+ successful handovers across premium real estate projects in Bengaluru.I currently work as a Customer Experience Manager at Total Environment, where I lead customer interactions and escalations from construction updates to final handover. I ensure transparency during site visits, resolve pre-handover concerns, negotiate fair solutions, and coordinate closely with operations and finance teams to deliver smooth closures. I also train peers on real estate processes and help establish SOPs to improve consistency and efficiency.Previously at Godrej Properties, I managed 200+ customers across construction, KYC, registration, banking, and payments—serving as a single point of contact and driving coordinated problem resolution. My early experience at HSBC strengthened my ability to handle escalations with empathy, clarity, and structured decision-making.With an MBA in Marketing & Operations and a background in engineering, I combine process thinking with strong stakeholder communication. I bring ownership, structured execution, and calm escalation management to every team I work with.Open to the right Assistant Manager or Team Lead opportunities where I can build high-performing customer experience functions and drive operational excellence.
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