Sowprathi Prakash
Customer Experience Manager @Total Environment Building Systems Pvt Ltd
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WORK HISTORY
Customer Experience Manager @Total Environment Building Systems Pvt Ltd
Bengaluru, IN
Key Responsibilities:🤝 Collaborating with cross-functional teams to deliver exceptional customer service and personalized support. Ensuring seamless communication between clients and internal departments for a smooth and efficient experience. Collecting and analyzing customer feedback to identify areas for continuous improvement in service delivery.🧩 Assisting in resolving complex customer inquiries and concerns with a proactive, solutions-oriented approach. Contributing to the planning and execution of customer-centric strategies and experience initiatives. Executing legal documentation and coordinating end-to-end documentation processes with customers. Providing project progress updates and briefing customers at key milestones. Assisting clients during site visits, ensuring they are well-informed and supported throughout the experience.
EDUCATION
Cauvery Excel PU college mandya
PCMB
St'Annes English school channapatna
SSLC
Vidyavardhaka College of Engineering
Bachelor of Engineering - BE, Civil Engineering
Vidyavardhaka College of Engineering
Bachelor's Degree, Ancient Studies/Civilization
Stannes
High School Diploma
CAUVERY Excel
Pre University, SCIENCES
ABOUT SOWPRATHI PRAKASH
I am a passionate and purpose-driven professional with a background in Civil Engineering and a strong focus on customer experience in real estate. Currently working as a Customer Relationship Manager at Total Environment, I bridge the gap between thoughtful design and personalized client journeys. My academic journey includes award-winning innovations in sustainable construction and machine learning applications in infrastructure safety. I’ve presented at international conferences, filed patents, and led creative engineering projects. Beyond the technical realm, I am an enthusiastic public speaker, creative thinker, and a certified sustainability advocate. I actively participate in student mentoring, career guidance sessions, and volunteering activities. I am particularly passionate about conducting workshops focused on leveraging LinkedIn and AI tools for professional growth. My core strengths lie in empathy, communication, and a constant drive to learn and grow. I believe in building not just homes, but meaningful experiences. Off-duty, I express myself through dance, art, and storytelling on social media.For me, growth is not a destination—it\'s a daily pursuit, guided by empathy, intention, and impact.
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