Sophie S.

Microsoft Post-sales Management Associate @Softchoice

Toronto, ON, CA

Provide administrative assistance to clients through Microsoft vendor platforms and online tools- Assist customers in troubleshooting post-sales licensing and administrative challenges- Own and manage customer support cases from initiation to resolution or appropriate escalation- Efficiently handle and resolve a high volume of inquiries with precision and speed- Collaborate with sales teams to address customer concerns and engage in ongoing support discussions- Maintain proactive communication with internal and external stakeholders