Sophia Wubben

Director of Marketing and Client Experience @Unbound Outdoor

Denver, CO, US

Branding & Digital Presence: Led the complete redesign and launch of the company website, writing all content and selecting visuals to reflect the brand\'s identity and voice. Developed a cohesive digital presence aimed at enhancing user experience, improving client engagement, and driving business growth through strategic visual and written communication.> Marketing Strategy & Content Development: Designed and executed comprehensive marketing initiatives, both internal and external, to educate clients, enhance brand visibility, and drive business development. Produced collateral and client-facing content to support sales and retention goals. Collaborated across departments to ensure brand consistency and strategic alignment.> Client Scheduling & Relationship Management: Managed scheduling and communications for a dynamic client base of 500+, ensuring personalized interactions aligned with individual client preferences. Maintained timely follow-up practices to strengthen retention and foster deeper client relationships.> Event Planning & Community Engagement: Conceptualized, organized, and executed client-focused events to deepen engagement, build community, and reinforce the firm\'s commitment to client service excellence.> Operational Efficiency & Team Collaboration: Identified workflow inefficiencies and spearheaded the development of a streamlined scheduling and communication system. This innovation boosted internal collaboration, increased client touchpoints, and supported scalable growth strategies.> Client Experience Leadership: Acted as a key liaison between clients and internal teams, proactively resolving issues and advocating for ongoing improvements to the overall client experience.

University of Colorado Boulder

Strategy & Entrepreneurship, Talent Organization Management / Certificate in Technology, Arts, Media, Business Administration and Management