Sonika Sewpal
Senior Qa Analyst @Tech Mahindra
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WORK HISTORY
Senior Qa Analyst @Tech Mahindra
Riverview, NB, CA
Strong written and verbal communication skills are essential to effectively provide call center agents\' feedback- Ability to document and report findings clearly and concisely- Proficiency in data analysis and identifying trends and patterns in customer interactions and agent performance- An eye for detail is critical to identify errors and areas for improvement in customer interactions- Familiarity with call center software and customer relationship management (CRM) systems is often required- Ability to use quality monitoring tools and software- Understanding quality assurance processes, including call scoring, evaluation methods, and performance metrics- The ability to work collaboratively with call center agents, supervisors, and other team members to implement quality improvements- Maintaining a high level of professionalism, especially when interacting with call center agents during feedback sessions.
EDUCATION
Mahatma Gandhi Institute Secondary School Moka, Mauritius
Cambridge A levels, Science side ranked 6th nationally in Mauritius, Chemistry, Biology and Foods and Nutrition, A*
University of Prince Edward Island
Bachelor of Applied Science - BASc, Foods, Nutrition, and Wellness Studies, General
University of Prince Edward Island
Bachelor of Applied Science - BASc
ABOUT SONIKA SEWPAL
Hello! I\'m Sonika. I\'m a graduate with a foods and nutrition degree. I love food especially learning and cooking different cuisines such as Indian, Nigerian and Mexican. I am passionate about clean beauty and excellent customer service. An interesting fact about me; I speak four languages, including fluent French, Hindi, Mauritian Creole and English.
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