Soner Sari

Assistant Front Office Manager @Kempinski Hotels

Bodrum, TR

Leading and managing all sections of the front office department in order to ensure the highest standards- Make sure all guests receive prompt and personal recognition- Support team members in handling guest requests and enquires to ensure a positive outcome is achieved. Helping implement project goals as directed by the project managers- Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties- Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork Maximize room occupancy and use up-selling techniques to promote hotel services and facilities- Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties.

Anadolu University

Turizm ve Seyahat Hizmetleri Yönetimi