Sona Sargsyan

Customer Growth Executive @Infobip

Los Angeles, CA, US

Coordinate activities with internal cross-functional teams to retainexisting business and explore/pursue possibilities of expanding newbusiness opportunities.• Manage end-to-end sales process (handling inbound/outbound leads,generate new opportunities, develop, present value proposition,negotiate price, build, and maintain relationship and network).• In cooperation with Revenue Assurance, monitor and take actions tominimize health risks (actively involve ensuring financial collectionsand netting).• Act as a focal point for customers when it comes to meeting theirbusiness/technical expectations (e.g, technical escalations,services/product adoption) communicate customer feedback andideas to Product teams• In cooperation with registrations team, ensureclient account set-up & collaborate with Platform Service teams toarrange setup, enabling client activities based on agreed (account creation and set-up, route management, senderregistration, allowed content filtration setup and maintenance).• Analyze and forecast customer’s traffic, take immediate actions toensure ongoing business growth and maximization of revenue/grossprofit.• Coordinate internal teams to promptly fulfill customer’srequirements (Customer Support, Registrations, Platform Operations,Customer Analysts, Procurement, Global Account Management).• Set and drive regular meetings with internal stakeholders to ensurecustomer goals are met.

French University of Armenia

Master’s Degree, International Business/Trade/Commerce

Aix-Marseille University

Master's degree, International Affairs and Finances