Enno Sominka
Principal Customer Success Manager @Qlik
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WORK HISTORY
Principal Customer Success Manager @Qlik
Flensburg, DE
Principal Customer Success Manager responsible for a high-touch Enterprise SaaS portfolio, driving adoption, value realization, retention, and Net Revenue Retention (NRR) across Qlik’s Data Integration, Analytics, and AI ecosystem. Own the end-to-end Customer Success lifecycle for strategic enterprise accounts, including onboarding, adoption, renewal preparation, expansion strategy, and churn mitigation Act as a strategic advisor to executive stakeholders, aligning data, analytics, and AI initiatives with global business objectives Drive platform adoption and time-to-value (TTV) by translating complex data integration, analytics, and automation capabilities into measurable business outcomes Lead Mutual Success Plans, QBRs / EBRs, and executive value reviews to ensure long-term customer value and roadmap alignment Accountable for Net Revenue Retention (NRR), influencing upsell and cross-sell opportunities through value-based success planning Guide customers on AI adoption and maturity, ensuring strong foundations in data governance, data quality, and integration readiness Bridge technical stakeholders and business leaders, translating API, application integration, and data architecture requirements into actionable success strategies
EDUCATION
Kettering University, Flint, Michigan, USA
Participant in Study Abroad Program, Business English, Database Management, Sales Concepts & Strategies
Auguste-Viktoria-Schule, Flensburg, Germany
A Levels, German, Mathematics, English, Geography
Reutlingen University, Reutlingen, Germany
BSc, Business Computer Science, Marketing, Business Simulation
WHU – Otto Beisheim School of Management
SPOAC – Sports Business Academy, General Management in Sports Leadership & Digital
University of Flensburg, Flensburg, Germany
MSc, Management Studies, General Management, Marketing
Griffith University, Gold Coast, Australia
Stipendiary in Study Abroad Program, Sports Management, Corporate Finance
SKILLS
ABOUT ENNO SOMINKA
Principal Customer Success Manager with 15+ years of experience in Enterprise B2B SaaS, specializing in Data Integration, Analytics, and AI-driven platforms. I help global enterprise customers drive adoption, value realization, and Net Revenue Retention (NRR) by translating complex data and automation capabilities into measurable business outcomes.Driving digital transformation through data, SaaS, and innovation has been the core theme of my career. With over 15 years of experience at the intersection of technology and business strategy, I am passionate about helping organizations navigate complex digital landscapes — from workflow automation and low-code environments to modern data integration and analytics.Throughout my career at companies such as Qlik, Talend, Adobe, and Philips, I have operated as a strategic Customer Success and data advisor for enterprise clients across EMEA. In my current role, I lead a high-touch enterprise portfolio, focusing on platform adoption, AI enablement, and data governance to ensure scalable analytics, faster time-to-value, and long-term customer loyalty.My work typically centers around enterprise customer success and strategic account management, adoption strategies for data, analytics, and AI platforms, data integration, data quality, and governance as foundations for AI, executive alignment through QBRs and EBRs, retention and expansion strategy, churn mitigation, and optimizing time-to-value in complex SaaS environments.I strongly believe that AI only delivers value when built on trusted, well-governed data. This belief drives my focus on helping organizations mature toward a data-first, AI-enabled operating model, where automation and analytics support real business decisions rather than isolated technical initiatives.Beyond work, I stay active through sports and travel, often accompanied by my dog. I enjoy exploring new cultures and perspectives and bring that same curiosity into my professional life when working with diverse global teams. I am always open to conversations around customer success leadership, data and AI platforms, and enterprise SaaS adoption.
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