Kirk Lanterman
Senior Customer Success Manager @Qlik
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WORK HISTORY
Senior Customer Success Manager @Qlik
Jacksonville, FL, US
The foundation of Customer Success is one that works side-by-side with our clients and guides their journey towards optimizing, growing and building mutually beneficial partnerships. Customer Success is truly fundamental and collaborative as we start with a deep understanding of our client’s business models and then deliver optimal, highly scalable returns aligning all Qlik platforms to their strategic direction. Partnering with teams across all functional areas of Qlik allows Customer Success to accurately recognize, execute and support the client throughout their entire lifecycle.
SKILLS
ABOUT KIRK LANTERMAN
Expert Senior Solutions Architect Proven Customer Success Leader | Exemplary triage managerCollaborative liaison who uses expertise, process management and knowledge strengths to turnaround problematic critical accounts. Exceptional track record of quarterbacking the most complex and highly visible escalations within our highest revenue \"at-risk\" global 100 customer base.(Additionally, led the successful resolution of the highest profile internal escalation of 2015). Managed over 750 escalations during the past 15 years. Enthusiastic leader who consistently looks for new challenges and ways to help our client base to be successful with their software.Expertise in: – Root cause analysis - Results oriented – Capacity planning management - Complex environment scalability – Complex infrastructure support - Complex software implementation / design – Oral and written communication skills - Sales team escalation manager Technical SkillsSolid working knowledge of: IBM DB2, IMS, TM1, CICS, Business Analytics, SPSS, Cloud, WebSphere, Cognos, InfoSphere, MicroStrategy, Information Builders, CPM, Netscape, HTML, Java, C++, Open Pages, Citrix, AIX, Solaris, IBM Mainframes, Bluemix, Red Hat, UNIX, Microsoft Hard SkillsSenior Solutions Architect, Presales and Post sales, Systems Management, Datacenter operations, Client Advocate, Technical Adviser, Support manager, Network Administrator, Team Leadership, Railroad Technologist, Customer Success Manager, Software implementation specialist, Lab services, Customer Relationship manager, root cause analysis expert, knowledge transfer expert, technical mentor, Leadership, communications expert, more
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