Somil Matta
Consultant - Strategy & Services @RM plc
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WORK HISTORY
Consultant - Strategy & Services @RM plc
Led the delivery of bespoke client solutions, managing the full SDLC, while maintaining high service standards, handling incident lifecycles across JIRA & ServiceNow moving on to Azure Devops & HaloITSM• Implemented the changes from JIRA to Azure Devops from the configuration and project managerial standpoint• Managed high-availability UAT & Production environments for enterprise clients, during critical release cycles, ensuring seamless transition through rigorous testing phases & successful “Go-Live” deployments• Partnered with Solution Architects & Product Design teams to engineer and deliver high-impact product demonstrations, effectively orchestrating Work Instructions for multiple clients, also communicating technical value to prospective and existing clients• Reduced incident resolution time by 20% through proposing robust escalation paths, redefining SLAs and putting clear communication channels in place• Maintained daily & monthly SLA Reports, Compliance Reports and Project managerial internal reports for high-end DPA and non-DPA clients simultaneously reducing the project delivery time by 45 days
EDUCATION
Panjab University
BE, Electrical and Electronics Engineering
Maheshwari Public School
Middle & High School
Loughborough University
MS, Business Analytics
UCL
MS, Strategy & Consulting
ABOUT SOMIL MATTA
A highly qualified Consultant, Business Analyst with 3 years of experience in leading high-end product Implementations using Agile workflow, strategies through data analysis, visualisation and preprocessing.Awarded the prestigious excellence scholarship at Loughborough University for academic excellence and strong analytical ability, with experience in business analysis roles within SaaS based organisations. Skilled in dashboard management and optimisation, enhancing customer experience metrics, and executing end-to-end implementation projects efficiently.
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