Somaya Abdin
Salesforce Administrator Business Analyst @SADAGAAT-USA
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WORK HISTORY
Salesforce Administrator Business Analyst @SADAGAAT-USA
Manage and maintain Salesforce CRM platform for 400+ users, ensuring system stability, data accuracy, and user accessibility.• Configure and customize Salesforce objects, fields, record types, page layouts, and validation rules to meet evolving business needs.• Develop and automate workflows using Process Builder, Flow, and Approval Processes to streamline operations across departments.• Create dashboards and reports to track KPIs such as lead conversion rates, service performance, and customer retention.• Collaborate with Sales, Marketing, and Operations teams to align CRM functionality with strategic business goals.• Manage user roles, profiles, and permission sets while enforcing Salesforce security and data sharing best practices.• Conduct system audits, data validation, and deduplication to maintain high-quality CRM data.• Partner with stakeholders to identify gaps, propose enhancements, and implement scalable CRM solutions.• Lead end-user training sessions and develop documentation to promote best practices and improve Salesforce adoption.• Support continuous improvement by analyzing CRM usage, identifying automation opportunities, and optimizing existing workflows.• Integrate Salesforce with third-party applications such as DocuSign and Zapier for seamless document management and workflow automation.• Collaborate with IT and compliance teams to maintain CRM governance, ensure regulatory alignment, and improve operational efficiency.• Implemented DevOps practices within Salesforce by automating change set deployments, version control using Git, and sandbox synchronization to ensure efficient and error-free releases.• Configured and maintained Agentforce dashboards to monitor agent performance, case resolution time, and service quality, driving improved customer satisfaction and faster response rates.
EDUCATION
The Future university
Computer Science
ABOUT SOMAYA ABDIN
Certified Salesforce Administrator and Business Analyst with over 4+ years of experience…
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