Solomon Sylvanus

Customer Service Representative @William Hill

Newport, GB

1.**Providing Support**: Answering customer questions via phone, email, or chat, guiding them through processes related to account management, betting options, and promotions. 2.**Problem Resolution**: Addressing and resolving customer complaints and issues, ensuring that customer satisfaction is prioritized.3.**Information Dissemination**: Educating customers about the company’s policies, responsible gambling practices, and any new features or promotions.4.**Monitoring Transactions**: Assisting in monitoring wagering and gaming transactions to ensure compliance with regulations and company standards.5.**Feedback Collection**: Gathering customer feedback to help improve services and address potential issues.

University of Uyo

Bachelor of Education - B.Ed

Swansea University

Master's degree