Ramandeep Singh

Customer Representative @William Hill

GB

Delivered tailored customer support while proactively identifying and escalating high-risk behaviours, successfully resolving 100+ cases per week.Collaborated with IT and compliance teams via ServiceNow to log, track, and follow up on 10–15 daily technical escalations, significantly reducing customer wait times.Trained new team members and refined onboarding checklists, boosting service queue efficiency by 15%.Captured customer interaction data in the CRM system and applied it to business analysis, improving marketing strategies and driving stronger customer engagement and retention.