Soham Naik
Technical Operations L1 @PPRO Financial Ltd
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WORK HISTORY
Technical Operations L1 @PPRO Financial Ltd
Munich, DE
Monitored key performance, reliability, and operational metrics across production systems using Grafana and DataDog, identifying trends, anomalies, and optimization opportunities.• Investigated system irregularities by analyzing large datasets and logs in DataDog and the ELK stack, using SQL for data validation, anomaly detection, and root-cause identification.• Built and maintained real-time dashboards and analytical reports to enhance visibility into system performance, alert patterns, and business-impacting events.• Supported sales and partner teams by designing data dashboards, tracking event performance metrics, and providing insights that guided decision-making throughout each event lifecycle.• Partnered with Incident Managers to support Root Cause Analysis (RCA), transforming complex technical data into clear findings and recommendations for continuous improvement.• Provided data-driven technical support to internal teams and enterprise clients (e.g, PayPal, Stripe, Ant Group), simplifying complex issues into understandable, actionable insights.• Applied “eyes-on-glass” monitoring principles to evaluate real-time KPIs, escalate abnormalities, and ensure accurate interpretation of system metrics.• Improved internal processes by analyzing workflow gaps, updating documentation, and contributing to data-informed decisions that increased team efficiency.• Assisted the Security Operations Center (SOC) by validating security alerts through data review, pattern recognition, and cross-team communication.• Collaborated with Engineering and Product teams to analyze logs, metrics, and API behavior, gaining experience across distributed systems, data pipelines, and infrastructure.• Supported on-call rotations by monitoring key quantitative indicators, ensuring 24/7 data accuracy and timely issue resolution.• Developed a strong foundation in tools like Jira and Freshdesk while expanding knowledge of system architecture.
EDUCATION
Gisma University of Applied Sciences
Master's degree, Data science, Artificial Intelligence and Digital business
Savitribai Phule Pune University
Bachelor of Engineering, Computer Engineering
ABOUT SOHAM NAIK
Armed with a Master\'s degree in Data Science and over a year of hands-on experience as a Data Analyst, I specialise in leveraging tools like Python and SQL to craft predictive models and intuitive dashboards.In my recent role as a Data Analyst, I collaborated with cross-functional teams, translating complex datasets into clear, strategic recommendations. My journey is fueled by the belief that the true power of data lies not just in its collection but in the impactful stories it can tell.Selected Technical Skills:• Languges: Python, SQL• Libraries: Pandas, Keras, NumPy, PySpark, Scikit-learn• DevOps and Development Tools: Jupyter Notebook, VS Code, Git• Data visualisation: PowerBI, Tableau• Machine Learning: TensorFlow, PyTorchDomain Knowledge:• Machine Learning• Deep Learning• Data Visualisation and Analysis• Natural language processing (NLP)• ETL
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