Scott Needham

Practice Manager Database Services a Nz at Datacom @Datacom

Wellington, NZ

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Nov 2021 — Present

Practice Manager Database Services a Nz at Datacom @Datacom

EDUCATION

1992 — 1993

Victoria University of Wellington

Chef

SKILLS

RemedyIphone SupportNice Call RecordingIT Service ManagementLeadershipRemedy UserInformation TechnologyActive DirectoryXpWindows ServerHardwareIex Total ViewService DeliveryTechnical SupportService ImprovementTroubleshootingEscalation ResolutionMajor Incident ManagementTotalviewEscalation ProcessBusiness Process ImprovementService DeskCitrixTrainingCall Center DevelopmentRemote DesktopSlaItil CertifiedMicrosoft ExchangeEscalations ManagementIexCall QualityBmc RemedyTeam LeadershipCall CentersService Desk ManagementIT OutsourcingQueue ManagementWindows XpHelp Desk Support

ABOUT SCOTT NEEDHAM

I love what I do. I like the challenge of IT and getting results.I truly believe that people drive successful outcomes, while at the same time people can drive failures. I love to manage and engage with teams to bring out their best and deliver the results needed.I have proven success in taking an under-performing team with low morale and turning it around - into a high performing team with a very low turnaround in staff.I believe that a team that is constantly learning, growing and has a leader that will jump in at any level will deliver the results needed from any client.

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